General conditions


All sales made through the website will be subject to the following general terms and conditions of sale, except for express agreements in writing signed by Salcantay.


The prices published on our website INCLUDE the 21% VAT corresponding to the Spanish territory, which will be applied to all sales made within the European Union.

For sales considered as exports, this tax (VAT) will be deducted from the final price, with the buyer responsible for paying any fees, taxes, or increases in price resulting from the tax policies of the destination country.


No shipping and handling costs will be added to orders placed through our website if the delivery is to the peninsula.

Payment Methods

Products from the store can be paid for using the following payment methods:

Bank transfer / deposit
Cash on delivery

The order will be processed once the payment is confirmed according to the selected method, with immediate confirmation for cash on delivery, Paypal, and card payments. For payment by bank transfer/deposit, the customer can provide a copy of the deposit via fax or email to expedite the delivery of the merchandise.

Goods Delivery

Salcantay works with merchandise either in stock or directly from the supplier; depending on this, the shipment can be immediate upon payment confirmation or delayed by three days.

Orders received and confirmed will be handed over to the transport agency the next morning, with delivery taking place the following day. Our national transport agency varies depending on the product, and we use a 24-hour delivery service for non-palletized products.

Upon confirming the dispatch of the order, an email with the shipment reference will be sent, allowing tracking from the carrier's website.

Returns and Right of Resolution

In accordance with current legislation, any Salcantay customer has a period of 14 days to freely withdraw from the contract from the receipt of the product in the case of distance selling or if the buyer falls within the scope of Article 1.2 of Law 26/1984.

In the case of a return, the customer shall send the merchandise to our address (see contact) in perfect condition and with complete packaging. They shall bear the costs associated with such transportation, as well as any damage the products may present. Salcantay has a period of 15 natural days to review the optimal conditions of the returned merchandise and proceed with the refund, using the same payment method as the customer originally used. Applicable Law.

These General Conditions are subject to Spanish law, which will apply regarding their validity, interpretation, execution, and compliance. Both parties submit to the Courts and Tribunals of the city of Talavera de la Reina, expressly waiving any other jurisdiction that may correspond to them. The customer declares to have read, understood, and accepted these General Conditions in their entirety. Data Protection.

Salcantay guarantees the security and confidentiality of the data provided by users of its website. The provided data will be included in an automated file in order to facilitate order processing and the sending of future special offers for customers that may be of interest.

In compliance with the provisions of Organic Law 15/1999 of December 13, on the Protection of Personal Data, as a Salcantay customer, you may exercise the rights of access, rectification, and cancellation at any time by notifying Salcantay in writing.